Preview Mode Links will not work in preview mode

Feb 10, 2020

Why you have to check out today’s podcast: 

  • Understand how personalized customer onboarding converts and retains more customers 
  • Find out the different pricing metrics Bonjoro used in coming up with good pricing 
  • Find out how market segmentation helps in coming up with good pricing 


Matthew Barnett is the founder of Bonjoro and head honcho at Verbate. At the same time, he is also a contemporary artist. 

In this episode, Matt shares how Bonjoro uses different pricing metrics to come up with product pricing, and market segmentation helps them in deciding price.  


“I think especially early companies, think about what you want to price and price triple.”

Matthew Barnett 


Get COV’s Pricing Metrics: 

The Most Important Pricing Decision in a Subscription Business Course at    


Topics Covered: 


01:04 – What does his company, Bonjoro do and what unique Pricing strategy does it have 

02:06 – One important message Bonjoro is driving at in sending videos rather than emails or text to customers 

02:22 – Pricing the Bonjoro way 

07:16 – Making decisions on usage data 

12:51 – Do pricing metric and value metric mean the same thing 

14:21 – How did Bonjoro come up with all the pricing metrics 

17:55 – Why Bonjoro don’t do Options for now 

22:18 – How to go about Options in Pricing 

25:32 – Looking at Slack and Zoom’s Pricing model 

32:07 – Why you need to give value at the onboarding of customers stage 

33:52 – Thoughts on price endings 

37:19 – Grandfathered pricing 

40:54 – Matt’s best pricing advice 



Key Takeaway: 


At certain points on the customer journey, like this face to face stuff actually stopping for minutes and being like, it’s me, I’m a human. That’s what it’s about.” – Matt Barnett 

“Some of the sides of pricing is also packaging.” – Matthew Barnett 

“I’m at the point where I’m like, I kind of hate paying them but I keep paying it. So that to me is as a business owner I look at that and go that’s good pricing because I hate it enough to leave, but they extract every single dollar from me that they could possibly get like that.” – Matthew Barnett 

“I think given the fact that quite early in the company, I mean three years to me it’s still early, it says of a product. So I think one of the things here is to get to the stage where the three if we end up with the three plans or all of the four plans for the three. Those are the right price to value match as a base and then we start to add things on there that as far as segmentation. I actually do think higher plans honestly need a bit more bolstering in terms of feature sets.” – Matthew Barnett  

“It’s much easier to start high and then go, oops, come down than it is to go double your price and the next day. And I was like, hang on a minute.” – Matt Barnett 

I mean especially early companies always, always price too low. We are one of these. We did it too. I think if people don’t push back and say, ‘Hey, your price is too high.’ If no one ever says that, your pricing is too low.” – Matthew Barnett 


People / Resources Mentioned: 



Connect with Matthew Barnett: 


Connect with Mark Stiving: